Terms of Service

1 Who operates Prep

Prep is provided by Nerrbase, a sole proprietorship established in the Netherlands, at Spoordijkstraat 1, 7205 BK Zutphen, The Netherlands, registered with the Dutch Chamber of Commerce under number 82244901. In these terms, “we”, “us” and “our” mean Nerrbase. You can contact us at [email protected].

2 These terms and your account

These terms govern your use of Prep on iOS, Android and the web. We will make them available before you create an account. By creating an account, you agree to them. Our Privacy Policy separately explains how we process personal data; agreeing to these terms does not give consent for unrelated data processing.

You must be at least 18 years old to use Prep. Provide accurate account details, protect your password and use only accounts you own or are authorised to access. Tell us promptly if you suspect unauthorised access. You remain responsible for your own actions in Prep; you are not automatically responsible for another person’s misuse outside your reasonable control.

3 What Prep does

Prep helps you record and organise income, expenses, savings, goals and flexible budgets. It can display upcoming items, historical information, charts, simulations and coaching tips. You enter and maintain the information. Prep does not access your bank account, hold funds, execute payments or provide a bank account.

Budget totals, forecasts, currency conversions and coaching tips are estimates based on the information and assumptions used. They may contain errors or become outdated. Prep does not provide personalised investment, tax, legal or regulated financial advice. Check information before making financial decisions and obtain qualified advice when needed. These explanations do not remove our responsibility to provide a service that meets applicable legal standards.

4 Shared spaces and your content

You keep your rights in the information you enter. You give us permission to store, process, display and transmit it only as needed to provide, secure and support Prep and meet legal obligations, as explained in the Privacy Policy.

People admitted to a space can access the budget information in that space according to their role. Owners and admins can make changes within their permissions; viewers have read-only access. Invite people carefully and share personal data only when you have a lawful basis to do so. Removing access cannot recall copies someone has already made.

The security measures described in our Privacy Policy do not change shared-space permissions. People with authorised access may still read or export information in that space. Keep any files you export or back up secure.

5 Acceptable use

Do not use Prep unlawfully, impersonate another person, access someone else’s data without authorisation, upload malicious content, interfere with the service or bypass security or usage limits. Do not upload bank passwords, full payment-card details or information that you are not entitled to share. Respect other people’s privacy and intellectual property.

6 Access levels and charges

Some features require Prep Plus. Complimentary access, when granted, is not a paid subscription and does not automatically become one. Where paid subscriptions are offered, iOS purchases use the App Store, Android purchases use Google Play, and web purchases use Stripe through RevenueCat. The checkout shows the price, billing period, any trial, renewal terms and applicable taxes before you confirm. Recurring subscriptions renew until cancelled through the store or billing portal where they were purchased. Cancellation normally stops future renewal, while access continues through the paid period. Mandatory cancellation, refund, withdrawal and other consumer rights remain unaffected.

Deleting a Prep account, uninstalling the app or signing out does not cancel a store or web subscription. To stop future charges, cancel the subscription through the App Store, Google Play or the Stripe billing portal. Contact [email protected] if you need help finding the provider for your purchase.

7 Availability and changes to Prep

We will use reasonable care and skill to operate and protect Prep and provide legally required updates. Maintenance, faults or events beyond our reasonable control may interrupt access. We do not guarantee uninterrupted availability or forecast accuracy.

We may change Prep for valid reasons, including security, legal compliance, repairs and improvements. We will explain material changes and, where required, give advance notice in a durable form and a right to end the agreement without charge. Existing consumer rights remain unaffected. If we discontinue Prep, we will give reasonable notice where practicable and an opportunity to retrieve your information.

8 Ending use and restricting access

You can stop using Prep at any time. To delete your account, open Settings, then Delete account, or visit https://getprep.app/delete-account. Normal access stops when you confirm deletion. Your account and data remain recoverable for 30 days; signing in and explicitly choosing Restore account before the displayed deadline cancels deletion. After the recovery period, permanent deletion starts automatically. Shared budgets and any necessary retention are explained in the Privacy Policy. Contact [email protected] if you cannot access your account or need help with a privacy request. Uninstalling the app, signing out or removing a remembered account does not delete your server account.

We may proportionately restrict access to protect people or Prep, comply with law, or address serious or repeated breaches. We will explain why and allow reasonable opportunities to resolve the issue, unless unsafe or unlawful. Contact support to challenge a restriction.

9 Responsibility and your legal rights

We remain responsible for meeting our obligations under applicable law. Nothing limits liability where unlawful, including for intentional misconduct, deliberate recklessness, or death or personal injury caused by negligence where applicable. Your mandatory rights concerning digital services, remedies, privacy and consumer protection remain unaffected.

Keep copies of information important to you and take reasonable steps to avoid foreseeable loss. This does not transfer our legal responsibilities to you.

10 Software and store terms

We and our licensors retain rights in Prep’s software, branding and design. You receive a personal, non-exclusive right to use it as intended under these terms. Statutory and open-source licence rights remain unaffected. Applicable app store terms and any separate software licence also apply.

11 Updates to these terms and disputes

We may update these terms for valid legal, security or service reasons. We will explain material changes in advance and obtain agreement when required. Changes are not retroactive. You may end your use without losing accrued rights.

Dutch law applies, without removing mandatory consumer protections under the law of your habitual residence where applicable. You may use any court available under mandatory law. Contact [email protected] to seek a complaint resolution. Unenforceable terms do not affect the remaining terms where legally possible.