YOUR ACCOUNT, YOUR CHOICE
Request account deletion.
You can ask Nerrbase to close your Prep account and delete its associated personal data. Requests are handled manually by support.
How to make a request
- Email [email protected] with the subject “Delete my Prep account”.
- Send the request from the email address linked to your account if possible. If you no longer have access to that email, explain this so we can arrange proportionate identity verification. Do not send a password or verification code.
- We will respond with verification steps where necessary and explain the deletion scope, including any effect on shared spaces.
What does deletion cover?
A request covers your account details, authentication access, personal budgets, spending entries, goals and associated personal data. Information in shared spaces needs to be assessed so that your personal data and other members’ rights are handled appropriately. We will explain what is deleted, anonymised or retained and why.
Specific information may need to be kept for a legal obligation, security investigation or legal claim. Backup copies can remain until their normal replacement cycle. See the retention section of our Privacy Policy for the applicable criteria.
When will you hear from us?
We normally respond to privacy requests within one month. If a legally permitted extension is needed because a request is complex or numerous, we will explain it within that first month.
A request is not an immediate deletion
The email button opens your email app; you still need to send the message. Removing Prep from your phone, signing out or removing a remembered account does not delete your server account.
For other questions, visit Support.